After 24 years of owning a property on the Costa Blanca the time had sadly come to sell.
I needed to find a reputable company to transport much of the valued contents back to my home in the UK.
Like many, I would imagine, this task has the potential to cause a lot of stress if you don’t find a good team.
‘SilverFox’ had been recommended by my Estate Agent so I called the owner, Andrew Waite to enquire.
I was impressed by his attitude and immediately felt in trustworthy hands.
Excellent communication from Day One with not only Andrew himself but also from lovely Denise in the office, who made all the financial & admin side of things so straightforward and with good humour.
Prior to collection day,
I was supplied with plenty of super strong assemble boxes and quality wrapping paper.
On the day, the Spanish based team of Michael, Jordan and Carlos arrived on the dot and did an amazing job wrapping, organising and loading the contents with great care in extreme July temperatures.
They were friendly, efficient and professional and made what could’ve been a stressful experience into a relaxed, fun one. We even made time for a well earned cuppa ! 10/10.
Andrew honoured the estimate and I was given an estimated delivery time of about 3 weeks.
However, a few weeks later, following an unavoidable situation with the schedule of their long distance Arctic lorry, I was told that they anticipated a delay with my load leaving Spain. My heart sank !
I was due to have an Hip replacement very soon & was warned the load may well not arrive until after the Operation date, when my mobility would be seriously compromised for some time. Not ideal !
I completely understood and they were clearly as disappointed as I was.
However-
After briefly discussing my options, much to my astonishment, instead of waiting for the Arctic, Andrew made the bold and swift decision to load my contents onto one of his fleet of smaller vehicles and drive it to the UK himself, to ensure the load was delivered in plenty of time prior to my operation !
I was absolutely shocked but delighted !
Andrew kept me well informed during the journey via WhatsApp and even arrived at my UK home bang on his ETA!
Everything on board was in perfect order.
I was truly overwhelmed by this gesture and extremely grateful.
I’d like to praise Andrew for this amazing service which I had not expected.
He is a personable, honorable and clearly dedicated hard working man and this attitude extends to all of his team.
I would highly recommend ‘SilverFox’ to anyone considering transporting valued processions across Europe.
Fantastic ! From Start to Finish
THANK YOU to all the team at ‘SilverFox’.
Michael
